FAQ

Can I use your services on my smartphone or tablet?

Absolutely! This site was created for smartphone and tablet users. Because we offer multiple delivery options of documents, you do not need access to a printer when you order.

Is your website secure?

Yes. Because we use an encrypted SSL connection, all information sent between a client and a server is to be encrypted by the sending software and decrypted by the receiving software, which provides a high degree of confidentiality. Confidentiality is important for both parties to any private transaction. In addition, all data sent over an encrypted SSL connection is protected with a mechanism for detecting tampering–that is, for automatically determining whether the data has been altered in transit.

What type of birth certificate will I receive?

You will receive a Texas state certified birth certificate from the Texas Department of Health. We are not responsible for incorrect information submitted by the user. You will be charged even if the birth certificate is not on file with the state. You will receive a “no record on file” letter from the Texas Department of Health.

What type of driving record will I receive?

You will receive a Texas state certified 3A driving record that is acceptable for the defensive driving course and Texas courts. This record goes back 15 years and lists all traffic and moving violations.

How long will it take to receive my record?

If you choose our Email delivery option, you will receive your record in 24 hours or less. Regular service orders are mailed via regular U.S. mail. After processing the normal delivery time is 3-4 days. Express mail orders are delivered the day after processing. DPS processing times vary depending on the time of year and number of orders they receive. DPS can take up to 7-10 business days to process your order.

Do I need to be home to accept my express delivery package?

No, a signature is not required on express packages. If you are not home the package will be left on your doorstep.

What types of payment are accepted?

Visa, MasterCard, American Express, Discover, and Debit cards.

What is the CSC number on the payment form?

The CSC number is the last 3 digits on the back of your credit card. This number is found only on Visa and MasterCard.

What if I don’t receive my record, birth certificate or new driver license?

If you don’t receive your document in 2 business days you need to contact TX-DPS.com via the Contact Us page email or at 888-596-7307. Depending on volume, you should receive a response within 24 hours.

Can I get a refund?

No. Once payment is made, the DR-1 form, Birth Certificate form, or License Renewal is automatically completed the record will be processed immediately. We pride ourselves on quality and speed. Therefore, we cannot offer refunds.