TX-DPS Records opened in 2004 and is a privately owned company based in Texas. Our goal is to provide certified Department of Public Safety documents and Texas Vitals documents quickly and easily. We pride ourselves on our ability to assist our customers by offering unmatched customer service.
The State of Texas is a massive institution. Because they are so big and have hundreds of different departments, their customer service is often unavailable and information is difficult to find. That is where we come in. If you just received your first speeding ticket and don’t know how to get it dismissed, we can help! If you need your Texas birth certificate in 3-5 days, we can do it! If you don’t have a printer and need your driver record we can help you because we can mail, express mail or even email your document. Information is also available about how to get your Texas driver license for the first time.
If our website does not contain the answer to your question, or you need assistance, we have Texas-based customer service agents available between 8am CST and 5pm CST Monday-Friday. You can also email us 24/7 and we usually respond to emails within an hour.
Our company takes precautions to protect our customers’ information. When a customer submits sensitive information via the website, the information is secured both online and offline. If you are required to enter sensitive information such as credit card number, date of birth, or social security number, that information is encrypted and is secured using industry leading encryption software. You can verify this by looking for “https” at the beginning of the address of the web page.
While we use SSL encryption to protect sensitive information online, we also protect our customer information offline. All of our customers’ information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Lastly, the servers on which we store personally identifiable information are kept in a secure environment.