About Us

TX-DPS Records opened in 2004 and is a privately owned company based in Austin, Texas. Our goal is to provide Certified DPS documents and DPS services quickly and easily. We pride ourselves on our ability to assist our customers by offering unmatched customer service.

The Texas Department of Public Safety is a massive institution. Because they are so big and have hundreds of different departments their, customer service is often unavailable and information is difficult to find. That is where we come in! If you just received your first speeding ticket and don’t know how to get it dismissed, we can help! If you need your Texas birth certificate in 24 hours, we can do it! If you don’t have a printer and need your driver license renewed we can help you because we can mail, express mail or even email your documents. Information is also available about how to get your Texas driver license for the first time.

If our website does not contain the answer to your question, or you need assistance, we have Texas based customer service agents available between 9am CST and 5pm CST Monday-Friday. You can also email us 24/7 and we usually respond to emails within an hour.

This website takes precautions to protect our customers’ information. When a customer submits sensitive information via the website, the information is secured both online and off-line. If you are required to enter sensitive information such as credit card number, date of birth, or social security number, that information is encrypted and is secured using industry leading encryption software. You can verify this by looking for “https” at the beginning of the address of the web page.

While we use SSL encryption to protect sensitive information online, we also protect our customer information offline. All of our customer’s information is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Lastly, the servers on which we store personally identifiable information are kept in a secure environment.